Return, Exchange, and Shipping Policies
Return and Exchange Policy:
Here at Adorned Heart Designs, we want you to love all the items you purchase from us. However, we know sometimes things happen. We will do everything we can to ensure you get something you love.
We have a 7-day return or exchange policy, which means you have 7 days after delivery (carrier's marked delivery date) or receiving your item to request a return or exchange. Certain items are non-returnable (see Exception list below).
Merchandise may only be returned for a Gift Card.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or Proof of Purchase is required for a refund. You will be responsible for paying the shipping cost to return your item back to us.
Once your return is received, a gift card will be emailed to you and you will be able to purchase the new item. You will be responsible for paying your own return shipping costs for returning/exchanging your item.
We inspect all items before they are shipped out. However, unexpected circumstances may happen. If an item is defective or damaged, we sincerely apologize and we will do everything we can to make it right. Please inspect your order upon arrival and contact us immediately (within 7 days) via email if an item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. We will pay for the shipping costs if the error was due to our part.
- Custom-made Items
- Personalized Items
- Items that are worn, used, or have no Adorned Heart Designs tag
- We also cannot issue refunds due to delivery issues. Please see Shipping Policy below for more information.
Each item is made to order. Therefore, the turnaround time for production is 7-14 business days from the date of purchase, unless otherwise noted.